Within 30 days of your purchase, items can be returned to Mustang Depot for a refund.  There is a 20% restocking fee imposed on all goods returned for a refund!  In-Store Credits can be issued in the full amount less shipping charges!  Shipping charges are always non-refundable!

Either way, it's necessary to obtain a Return Goods Authorization (RGA) number from Mustang Depot. Obtaining an RGA number ensures that the return process is handled efficiently and that credits are issued in a timely manner. 

Within 30 days of receipt of items purchased from Mustang Depot, customers may choose to return:

  • Any new item in original packaging and original/unused condition.
  • Any used Core, as long as it is shipped in the box that contained the new product.
  • Any item received in a damaged or defective condition.
  • Any item received in error.

Goods Not Accepted for a Return

  • If you purchase a product and find it doesn't fit due to any modification to the car from stock (ie. Engine Swap, Transmission Swap).
  • No return on electrical parts, books, special order items, or items we disclaim in advance.
  • If you install the item(s), it will be deemed un-returnable
Obtaining a Return Goods Authorization Number
When you plan to return items via UPS to Mustang Depot, it's necessary to obtain a Return Goods Authorization (RGA) number. RGA numbers help us process returns quickly and efficiently. Please Call (702) 262-0011 or go here Contact Us for your RGA number request.  Please include the reason for the return, date the order was placed, your order number, name, phone number, and shipping address.
Returning Items to MustangDepot.com
Simply take your package to any location that has regularly scheduled UPS pick-ups. You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Web site at www.ups.com/using/services/locate/locate.html. As long as your return address label is attached and the RGA number is included, it will insure the prompt and efficient handling of your return.  Please note, you must insure the item with UPS for the total amount of the sale!
Credit and Return Shipping Costs
Upon receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax. Core credits will also be processed within 15 business days.

If the reason for your return was caused by Mustang Depot or one of our business partners (i.e., damaged or defective items, wrong part shipped), we will cover the freight charges on the replacement items.  All other returns (i.e., didn't want, doesn't like) will be limited to the invoiced purchase price of the unit(s) less a 20% restocking fee, and less packaging and/or shipping charges.  In-store credits can be issued for the full purchase price of the goods, less packaging and/or shipping charges.  All in-store credits issued are good for 10 days from the issue date of the credit. After 10 days, a refund will be issued less the 20% restocking fee. So we suggest using any credits immediately.
Returning Used Cores
If you have paid a core charge for an item purchased from Mustang Depot, you are eligible for core credit upon return of the old core unit. Used cores can be returned at any time provided the replacement parts were purchased at Mustang Depot and that they are shipped back in the box you received with the new product.

You can return used cores by shipping via UPS to Mustang Depot or to Mustang Depot partners for a refund of core charges. Either way, you must first obtain a Return Goods Authorization (RGA) number. Be sure to state "used core" as the reason for your return.

Before returning your core, be sure to drain fluids from the core and place it in a plastic bag to prevent leakage. Then pack it in the box that contained the new part you purchased from Mustang Depot.

If you have any questions about Mustang Depot's Return Policy, please contact a
Customer Support representative Contact Us
Thank you for shopping Mustang Depot

 

 

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